For your protection, when your password expires you will be required to use a minimum password length of, at least, 8 characters and must contain alpha and numeric characters, a capital letter, as well as a symbol.
Upon your first access into NetTeller, you will be prompted to select a “Watermark” image from hundreds of images available. This image will then always display during your login process and on each page of your NetTeller access. This image will ensure that you have logged into a legitimate NetTeller site and not a fake site used by fraudsters to steal your online banking credentials or personal information. Should you not see your selected image during your login process, you should discontinue the login process and call First National Bank immediately.
During this time, you may also be selected to re-establish your three (3) security questions. If you are a Bill Pay customer and you initiate payments of $1,000.00 or higher, you will automatically be challenged by your questions. If you have any questions regarding these additional security features, please contact our customer support staff at 931.473.4402.
Safe guarding your personal information is our highest priority. Remember that we will never ask for your First National Bank online password. We strongly recommend that you do not share your log in information with anyone else. If you think your information has been compromised, change your password immediately online and contact us.