Online Banking, Mobile Banking and Bill Pay Agreement and Disclosure

EFFECTIVE DATE: NOVEMBER 13, 2009

ONLINE BANKING, MOBILE BANKING AND BILL PAY AGREEMENT AND DISCLOSURE

This Agreement and Disclosure provides information about your use of our Online Banking, Mobile Banking and Bill Pay services (the "Service"). The Service permits our customers to perform a number of banking functions on account(s) linked to the Service through the use of a personal computer with a modem or a mobile device (such as a cell phone or PDA) and Internet connections.

For the purposes of this document, "you" and "your" shall refer to each Depositor who signs up for the Service. "Our", "us", "we" or "the Bank" shall refer to Riverside Bank.

Riverside Bank requires that all visitors to its site(s) on the Internet adhere to the terms and conditions of this Agreement. Each time you use any of these sites, you are indicating acknowledgment, understanding and acceptance of these terms and conditions. This Agreement and Services are governed by the laws of the State of Florida and applicable federal law, without regard to any different state law which may govern your online accounts.

Online Banking and Mobile Banking are maintained by Riverside Bank to enable you to have real-time access to your accounts at the Bank, and to allow you to perform certain transactions. The Bank will make its best efforts to include accurate and up-to-date information. However, the Bank does not make any warranties or representations as to the accuracy of the information. All access and use of the site and its contents are at your own risk. The Bank is not responsible for direct, indirect, incidental, consequential or special damages arising out of or in any way connected with your access to, or attempted use of, the site, whether such damage or claim is caused by the hardware, software, mobile device, Internet browser providers, or Internet access providers, including any liability associated with any viruses which may infect computer equipment.

Riverside Bank is not responsible for security breaches caused by or arising from your Internet Service Provider or through your mobile device service provider, telephone, DSL, ISN or cable access.

EQUIPMENT AND SOFTWARE

In order to use Online Banking, Mobile Banking and Bill Pay service you will need a personal computer or mobile device with access to the Internet and a secure browser, such as Netscape Navigator ™ or Microsoft Internet Explorer®, or other popular Internet browser, provided they support 128 bit encryption. JavaScript and cookies must be enabled. Access to a printer is also recommended for printing and retaining important account information.

USER ID AND PERSONAL IDENTIFICATION NUMBER

Each person or business who wishes to use the Service must register in their own name or in the business name, and will be issued a USER ID and a Personal Identification Number (PIN) to access their accounts. Persons who wish to access both personal and business accounts must register separately for each type of account. You may use the Service to access deposit accounts which you own (either individually, jointly with others, or in the name of a business) and from which you have an unrestricted right to withdraw funds. The Bank reserves the right to limit the types of accounts that may be accessed.

You agree to keep your USER ID and PIN secure and strictly confidential. You further agree to instruct each person to whom a USER ID and PIN are issued for accessing your account that they are not to disclose them to anyone.

If you believe unauthorized transactions are being made from your account, immediately notify us at 1.800.741.3283 and select a new USER ID and PIN or write the Bank at:

Riverside Bank
Transaction Management Department
2810 S. Federal Highway
Fort Pierce, FL 34982

To the maximum extent permitted by law, the Bank shall have no liability to you for any unauthorized payment or transfer made using your USER ID and PIN that occurs before you have notified us of possible unauthorized use and we have had a reasonable opportunity to act on that notice. We reserve the right to suspend or cancel your USER ID and PIN, even without receiving such notice from you, if we suspect they are being used in an unauthorized or fraudulent manner.

ONLINE TRANSACTIONS AND LIMITATIONS

With the Online Banking or Mobile Banking Service, you may transfer funds electronically to and from your Bank checking, money market and statement savings accounts that have been designated by you on your application. Transfers requested after 9:00PM EST will be processed on the following business day. You can also pay your Riverside Bank loan payment from any of your designated accounts. You must be an owner of and have unrestricted right of withdrawals from these designated accounts. The Bank reserves the right to deny transfers between certain types of accounts under certain conditions.

Current federal regulations restrict the number of transactions that you can make from certain types of accounts, such as money market and savings accounts. For these types of accounts, you may not make more than six (6) pre-authorized Electronic Funds Transfer, which include computer initiated transfers, telephone transfers, checks and point-of-sale transactions, during a given monthly statement cycle. Transfers and bill payments authorized by personal computer through the Service are counted toward the six permitted monthly transfers.

BILL PAY

Bill Pay is an optional service available only for checking accounts. On the Online Banking or Mobile Banking application, you must specifically request to have the Bill Pay service added. You can also request this service at any time after signing up for Online Banking or Mobile Banking. You may not designate accounts that require two signatures.

With the Bill Pay service you may schedule one-time payments on the date you enter the payment or on a future date. You may also choose to schedule recurring payments at regular weekly, bi-weekly, monthly, semi-monthly, quarterly, semi-annual or annual intervals. Payments scheduled for a weekend or holiday, will be made on the next business day. You can schedule a payment or transfer through the Service twenty-four (24) hours a day, seven (7) days a week.

Payments are processed twice each day. Payments submitted, recurring or one time, before 2:00AM CST (3:00AM EST) Monday - Friday will be processed at 2:00AM CST (3:00AM EST). Payments submitted between 2:00AM CST (3:00AM EST) and Noon CST (1:00PM EST) will be processed at 12:00 Noon CST (1:00PM EST). Payments received after 12:00 Noon CST (1:00PM EST) on Monday - Friday will be processed the next business day. All payments scheduled to go on a weekend will be processed on the processing day before the weekend. All payments scheduled to go on a holiday will be processed the day before that date. Payments entered on the weekend, recurring or one time, will be processed on the next business day.

Payments will be remitted by either electronically or by paper check mailed through the U.S. Postal Service. You must allow between 7 and 10 business days for paper checks to post to your Payee's account and your checking account. For electronic items, your checking account will be debited within 24 hours and your Payee account credited within 2-3 business days.

You agree to have sufficient funds available in your account at the time you request a payment. If there are not sufficient funds in your eligible account to make the payment(s) you have authorized, and the payment is to be delivered electronically, the Bank will not pay the item. You are responsible for rescheduling the payment.

If the payment is delivered by paper check, you agree to have sufficient funds in your designated account when the debit is posted to your account. If there are not sufficient funds, Bank has the right to refuse to pay the item or make the payment and thereby overdraw your account. You are responsible for any non-sufficient funds (NSF) and overdraft charges the Bank may impose, as stated in the Schedule of Fees and Charges in effect at that time.

The Bank is responsible only for exercising ordinary care in making payments upon your authorization and for mailing or sending a payment to the designated payee. The Bank is not liable in any way for damages you incur if you do not have sufficient funds in your account to make the payment on the scheduled date, if the estimate of time to allow for delivery to the payee is inaccurate, or due to delays in mail delivery, changes of merchant address or account number, the failure of a merchant to account correctly for or credit the payment in a timely manner, or for any other circumstances beyond the control of the Bank.

Expedited Payments

The Expedited Payment feature is available to all Bill Pay users. This feature gives you the ability to process a payment up to 7:00pm EST on business days for next-business day delivery via Federal Express. There is a non-refundable fee of $19.95 for each Expedited Payment you schedule and your Payee must use a payment address that is verified for FedEx delivery.

FEES

There is no fee for the use of this service. In the future, if the Bank decides to change the fees charged in connection with the Service, we will notify you at least thirty (30) days prior to the effective date of the change.

Any and all telephone access fees, Mobile Device and/or Internet service fees that you may incur by your telephone, Mobile Device service provider and/or Internet Service Provider are your sole responsibility.

BANKING DAY

For purposes of these disclosures, the Bank’s business days are Monday through Friday, except for Federal legal holidays.

PERIODIC STATEMENTS

The Bank will mail or deliver to you periodic statements for your accounts as disclosed in your Deposit Account Agreement. The Bank will include any transfers or bill payments you authorized through Online Banking, Mobile Banking or Bill Pay on your statements.

STOP PAYMENTS

If you have set up regular bill payments (pre-authorized debits) through Bill Pay, you may alter or change the payment order until the payment is processed.

If you are unable to cancel or change the payment, call us in time for us to receive the request three (3) business days or more before the payment is scheduled to be made. Contact us at 1.800.741.3283. We may require the request be confirmed in writing and received by us within fourteen (14) days after the call. Requests for stopping bill payments after 2:00 pm EST on a business day will be processed on the next business day. If you tell us to stop a payment three (3) business days or more before a payment date, and we do not do so, we will be liable for your losses or damages.

Stop Payment Terms and Conditions

1. A fee of $31.93 will automatically be charged to your account for each stop payment placed. By placing a stop payment online you agree to payment of this charge. Please remember to deduct the amount from your account register balance.
2. If you need to stop an electronic payment, your checkbook has been lost or stolen, or you need to place multiple stop payments for any other reason, please contact us at 1.800.741.3283.
3. Because checks are searched by computer, please make sure the check number and exact amount you have provided are correct. We will not be liable for failing to stop payment on a check if any of this information is incorrect or if we did not have a reasonable amount of time to act upon your stop payment order. PLEASE NOTE: If a check you have requested a stop payment on has already been presented to the bank for payment, or deposited to a bank account via a teller, ATM or night depository before or on the same business day that you placed the stop payment order, we may not be able to stop payment on this item. If this is the case, we cannot be held liable for failing to honor your stop payment.
4. Your stop payment order will be effective for six months. If you want to renew the stop payment order, please call us before the expiration date. If you do not extend the stop payment order, we will not be liable for paying the check if it is presented to us after the six-month period. You can withdraw your stop payment order at any time by calling us.
5. By requesting that we stop payment on the check you agree to indemnify and hold us harmless for any loss, claims, damage or costs, including reasonable attorneys' fees, that we incur as a result of honoring your request. Our liability for paying an item subject to a proper and timely stop payment order is limited to the actual loss suffered.
6. This stop payment order will be accepted, unless the check has already cleared our system. Stop payment requests are processed during normal business hours. Requests received after hours will be processed the next business day.
7. This stop payment order shall be governed by the provisions of the Uniform Commercial Code of Florida.

ACCOUNT INFORMATION DISCLOSURE

The Bank will disclose information to third parties about your account or the transfers you make:

1. Where it is necessary to complete a transfer or resolve a problem related to a payment or transfer;
2. in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant;
3. in order to comply with government agency or court orders;
4. if you give us written permission; or
5. as otherwise explained in our separate Privacy Disclosure.

ACCOUNT ACTIVITY

For your protection, if there is no activity on your Bill Pay account for a period of 90 days, the Bank will terminate your access. If you do not login to Online Banking or Mobile Banking for a period of six (6) months your Online ID and PIN will be deleted. In order to reinstate this Service, you must call 1.800.741.3283 for assistance.

ADDITIONAL PROVISIONS APPLICABLE ONLY TO CONSUMER AND SOLE PROPRIETOR ACCOUNTS

ERROR RESOLUTION

In case of errors or questions about any bill payment transaction or other electronic transfer initiated from your account(s), contact Customer Service at 1.800.741.3283 or write us at Riverside Bank, ATTN: Transaction Management Department, 2810 S. Federal Highway, Fort Pierce, FL 34982.

If you think your statement is wrong or if you need more information about a transfer listed on the statement, contact the Bank immediately. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

1. Tell us your name and account number.
2. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
3. Tell us the dollar amount of the suspected error.
4. For a Bill Pay error, also tell us:
o Checking account number used to pay the bill
o Payee name
o Date the payment was sent
o Payment amount
o Payee account number for the payment in question.

If you notify us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. An account is considered a new account for 30 days after the first deposit is made, if you are a new customer.

If we determine that there was no error, we will send you a written explanation within three (3) business days after the investigation is completed You may request copies of the documentation used in the investigation.

YOUR LIABILITY FOR UNAUTHORIZED TRANSFERS

Notify us AT ONCE if you believe your USER ID or PIN or other means to access your account has been compromised, lost or stolen. Telephoning is the best way of keeping your possible losses down. Failure to notify us could cause you to lose all the money in your account (plus any amounts available under your overdraft protection line, if you have one).

If you notify us within two (2) business days after you learn of the loss or theft, you can lose no more than $50 if someone used your PIN without your permission. If you do NOT notify us within two (2) business days after you learn of such loss or theft, and we can prove we could have prevented someone from using your PIN and transferring funds without your permission if you had told us, you could lose as much as $500.

Also, if your statement shows transfers that you did not make, notify us at once. If you do not notify us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had notified us in time. If a good reason (such as a long trip or a hospital stay) kept you from notifying us, we will extend the time periods.

LIABILITY FOR FAILURE TO MAKE TRANSFERS

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

1. If, through no fault of ours, you do not have enough money in your account (or available under your overdraft protection plan) to make the transfer.
2. If the terminal or system was not working properly and you knew about the malfunction when you started the transaction.
3. If you had previously reported a lost or stolen password or unauthorized transactions on your account.
4. If the funds are subject to legal process or other encumbrance restricting the transfers.
5. If you have not provided us with complete and correct payment information including without limitation, the name, address, account number and payment amount for the payee on a bill payment.
6. If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions we have taken.
7. If you have not properly followed the instructions for operating the Bill Pay service.
8. If there are postal delays or processing delays by the Payee.
9. There may be other exceptions stated in our agreement with you.